happily ever after... Michelle and Robert - Bacchus Marsh
My partner and I had been looking at so many display homes, and even started the process with one of the big name builders to have it all fall over at the final stages (issues with the bank valuation because we were looking for higher than average ceilings, gloss floor tiles, additional concrete etc). After the sour taste left by this builder, we started our process again.
We didn’t know what we wanted until we walked into Mimosa Homes, by now it was mid 2013. From the moment we walked in we realized this was exactly what we were looking for! The first person we me at display home was Geraldo who was not pushy and extremely helpful. He took us through our chosen home and then took us through another to explain demonstrate what was standard. We had already picked out our land and he quickly showed how it could be situated on our block.
As we were a little gun shy after our previous experience, Geraldo suggested I meet with the team in the head office to put my fears at rest – what a great idea! Plans were put together in no time and the colour selection process was quick and unbelievably pain free. Maggie was a wealth of knowledge and gave great advice when I was stuck on a colour or design choice. I couldn’t believe that the high (2550) ceilings and glossy tiles I longed for were standard and the carpet quality was to die for. I also didn’t have any additional costs for the large pot drawers in the kitchen. When we had our bank valuation done for the loan, it came back $11k in our favour.
We never had any communication problems (thank you Aleesha!) and any queries I had were answered quickly. However, if there was a hold up for some reason, I still received an update advising when I could expect an answer. If I happened to turn up unannounced to double check a tile colour choice or to just ask a question, I was always greeted by name and made to feel valued.
On my initial meeting at the head office, I was lucky enough to meet the building supervisor (Andrew) who after looking at my plans, even suggested some changes that suit more and we welcomed his input and his professionalism. After our settlement date, we had a few cosmetic issues and still needed to have our water tank installed, however this was dealt with efficiently. We were lucky enough to have Alan, the Construction Manager visit after handover to ensure the issues we had mentioned had been followed through – a service I could not expect from a big named builder.
We have only just moved into our home and could not be happier, I am so glad that we went with Mimosa Homes and would highly recommend them. We finally got our dream home and have (so far) no complaints with regards to the quality and finish. It was nice to feel we were not just another number in a big builder’s customer list and always treated with care and respect.
A BIG THANK YOU MIMOSA HOMES!!
Mohammad Salman Khan, Assistant Vice President, Riyad Bank
I selected Mimosa Homes to build my first investment property after researching the market for a good builder.
I must say that I was very pleased and delighted with the outcome.
From the very beginning, the team at Mimosa Homes managed every aspect of my house in a highly professional manner and all of my queries were always promptly attended to making the experience a very fruitful one. Also, given that I was working overseas, Mimosa looked after all my concerns in the most efficient manner by keeping me updated at all times of the progress of my house construction.
I would also specifically like to thank the office administration staff, and specially Vanessa for doing a splendid job in looking after all aspects of my house completion.
Likewise, all credit goes to the Mimosa Management team for delivering and meeting my expectations. I would recommend anyone seeking a value for money builder to select Mimosa Homes based on my experience.
Congratulations to the Mimosa Team! Well Done!
P & T of Peck Tce Williams Landing
Our building journey started out with one of the major builders.
As it was our first time building we didn't know what to expect.
We'd heard many horror stories regarding the service and workmanship of various builders including the one we had originally chosen to build with.
After many disappointments, appalling customer service, unreliable staff and a general lack of competency, we decided to end our agony and search for a better builder. Our search for a reliable and competent builder was extremely difficult.
We consulted with nearly every builder in the western district who mostly wanted our deposit but none of them lived up to our expectations until we came across Mimosa Homes.
The first thing that attracted our attention to Mimosa Homes was that they were willing to make changes to the plans to accommodate for the individual's needs. We believe this is very important as it shows how a company is committed to delivering customer service by fulfilling their client's expectations ofbuilding a dream home.
We were fortunate to deal with Jenk Kaide from the first consultation to the end of construction. He was very accommodating to our needs, reliable and always truthful to his promises.
Jenk's commitment to providing a quality home for his clients is second to none.
Furthermore, we felt assured that our building journey would be a stress-free one as we had complete trust in Jenk. There is no doubt that Jenk deserves all the credit for making our building journey a pleasant one.
Many thanks to Jenk, Yesh and all of their staff for delivering excellent service and a beautiful home.
We wish you many successes and hope that you continue to stand out from the rest.
Ting Ding and Sean Luo, Werribee
Dear Mimosa Homes, We would like to say a big 'THANK YOU'
We would like to say a big 'THANK YOU' to your entire team for your high level of customer service and premium quality construction.
In the last six months Mimosa Homes was with us every step of the way during our home build, by responding and following up any queries promptly and efficiently, providing good advice through all the stages of construction.
The house was handed over last Friday and it is fantastic!
I would recommend anyone who wishes to build a house to choose Mimosa Homes.
You have such an excellent team at Mimosa Homes that we have no doubt you will achieve even more success in the future.
Jowita and Darek of Windorah Drv, Point Cook
Mimosa Homes didn't built our house on the due date; they completed it a long time before hand!
We are extremely happy customers and appreciate all their efforts in providing personalised customer service. The friendly, family welcoming Mimosa Homes attitude towards their clients made a great difference, which is way we chose this building company: we have never been disappointed with the decision.
Our new house is beautiful and one of the best things about it is that we could partially design the drafts so our house suits our needs perfectly.
We felt very comfortable being informed of every single step in our building process and being able to ask any question at any time.
Thanks for the understanding and fantastic customer service Guys! You are the best!
Kacey La'Brooy, Longtree Drv, Melton
I have now been in my home for 2 weeks and I'm very happy with the end result. The building of the house did not take long at all.
Jenk was great at understanding our needs and I found that if something wasn't right it was fixed straight away. I didn't feel uncomfortable at any stage of the process.
I have had lots of positive comments about the house from family, friends, my new neighbours and the fencer, all positive comments.
The builder of the house next door was impressed too!
Shalabh and Rohini of Cooinda way, Point Cook
We are happy with the job done by Jenk and his team.
It has been a very pleasant experience with Mimosa Homes. From the start the sales person was very helpful and accommodating right through to the point of hand over.
The Mimosa Homes team was always very proactive and kept us posted on the progress of our house.
We were especially impressed by the personal interest shown to us by Jenk. He was available to answer any query and walked us through the house at our convenience.
The quality of workmanship is excellent and in future, if we have to build another house, there's no doubt we'll choose Mimosa Homes.
With our best wishes.
Roxanne of Wylie Circle, Point Cook
As a first home owner, purchasing a home let alone building a home can be a daunting experience.
Mimosa Homes alleviated a lot of the heartache in our home-building experience.
Jenk and his team were prompt yet thorough with the delivery of the house. It was amazing to see every week that there was something new added to my house, making me one step closer to being a home owner.
The team at Mimosa Homes were more than accommodating and helpful when I required professional advice from the day I walked into their office in Point Cook to enquire about their houses.
I couldn't be happier with the service they have provided.
A big thank you to Jenk, Yesh and the Mimosa Homes team for helping me achieve my beautiful home!